Terms of engagement

Written quotes

You receive a written quote, valid for the period stated in it. Scope and fees are fixed only when you accept the quote.

Production terms

A quote is not a production contract. The supplier's order terms govern production. Aura coordinates the order, communication and agreed checks on your behalf.

Payments

You approve a written quote, then pay Aura the supplier amount, Aura's fee and agreed expenses. Aura then pays the supplier. For manufacturing, payments follow the factory's deposit and balance schedule: you pay Aura each instalment before Aura pays the factory. Stock purchases are paid in full before Aura buys. Aura never finances orders, never holds stock for itself and accepts no factory commissions.

Confidentiality

Your briefs, tech packs and supplier details are kept confidential. They are not shared beyond what a quote requires.

Who you contract with

Every engagement starts with a written quote. The quote names the contracting entity, payment details and terms before you pay anything.

No guarantees

• Aura is not the manufacturer, freight forwarder, customs broker, laboratory, certification body or shipment guarantor. We coordinate those parties without claiming their responsibilities.
• Aura does not certify regulatory compliance. Reports record what documentation and test evidence exists and what is missing.
• Aura does not guarantee authenticity, compliance, capacity, delivery, customs clearance, market demand or product acceptance.
• Supplier claims, listing claims and photographs are reported as claims until verified.
• Safety-critical, medical, PPE, toys, complex electronics and unfamiliar regulated goods are excluded unless qualified specialist support is secured.